![]() Endurance’s Sales team ensures that each consumer is notified of the waiting period and asked about pre-existing conditions before any transaction. Both the time and mileage requirements must be completed before any new component failure is eligible. Company claims issues were “pre-existing conditions”Įach contract sold by Endurance includes a waiting period which may vary depending on each contract, most frequently consisting of 30 days and 1000 miles from the date and mileage at the time of sale. ![]() In September, the Endurance CCC team members received continuing education training specific to this exclusion, including an online training module and virtual classes with the CCS manager. Endurance understands the confusion that results from these circumstances and has trained its Customer Service and Retention agents to adequately explain the circumstances. Repair not covered under contract even though the contract states that it is coveredĬontract terms may exclude coverage for listed components under certain conditions (ex. ![]() Endurance expects to complete its product review at the beginning of 2023 and if approved, it will expedite implementation. This report would show the vehicle’s last known mileage and any title brands, allowing any conflicts to be resolved before purchase. Endurance is actively reviewing a product from Carfax that can be run at the time of sale. A claim may be suspended or rejected if this information contradicts the vehicle's history report.
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